1. Eligibility for Returns
- Items must be returned within two days of delivery.
- They must be unused, in original packaging, and in the same condition as delivered.
- Perishable goods, hygiene products, and certain personal care items are not eligible unless they arrive damaged or defective.
2. Initiating a Return
- Contact customer service via WhatsApp (9855025798) within the return window.
- Provide your order number, the item(s) to be returned, and the reason for the return.
- Our team will guide you through the return process.
3. Return Methods
- Courier Pickup: Free pickup is available for eligible returns.
- Drop-Off Locations: You may drop off your return at designated locations.
4. Refunds
- Once the returned item is inspected, you’ll be notified of approval or rejection. Approved refunds will be processed to your original payment method within two days.
- Shipping fees are non-refundable unless the return is due to an error (e.g., wrong or damaged item).
5. Damaged or Defective Items
- For damaged or defective items, contact customer support with photos and descriptions. We will arrange for a replacement or refund.
7. Customer Support
For any return-related inquiries: Help & Support
We are available 24/7!
8. Changes to the Return Policy
This policy may be updated periodically. Please review it regularly for any changes.
